Retailing
Lao Airlines take step towards Offer-Order with Sabre
Lao Airlines have signed a new 10-year partnership with Sabre for advanced retailing capabilities. The SabreSonic Passenger Service System (PSS) will serve as the foundation for the airline's digital journey towards a full Offer-Order ecosystem. Viengxay Singkham,...
United launch online pre-order service for economy meals
United Airlines have introduced a meal pre-ordering service on their app and website. The Chicago-based carrier says the move will improve inflight service while reducing food waste. Customers can now pre-select their menu choices for flights over 1,190 miles (1,900...
Aviation Festival Asia Award 2026 nominations are now open!
The aviation industry in Asia is moving faster than ever, driven by cutting-edge technology, bold collaborations, and a deep commitment to sustainable growth. The Aviation Festival Asia Awards 2026 are here to celebrate the organisations and initiatives that are...
Virgin Australia extends ‘Pets in Cabin’ add-on trial
Virgin Australia has decided to extend its 'Pets in Cabin' trial until the end of June. The trial kicked off in October 2025 and was due to to end this month. Available on select flights between Melbourne, the Gold Coast, and the Sunshine Coast, the add-on allows...
Delivery in focus: How will systems facilitate a seamless customer journey?
By Hadrien Musitelli, CEO, CitizenPlane Here’s a question. When a snowstorm threatens your flight and you’ve heard nothing, who do you call first? The airline? The airport? The hotel you’re due to check into tomorrow? From a customer’s point of view, any of these...
Reimagining airline pricing and revenue management
The limitations of PSS technology continue to inhibit airlines' profit margins. But new technological solutions have emerged to break the deadlock, helping the aviation industry increase profit margins while improving revenue management. To learn more about this...
Offer-Order: The ticket to greater airline profits
The aviation industry remains one of the last industries that hasn't modernised the way it sells its products. Outdated legacy technology, including PSS, continues to dominate airline retail — but that's beginning to change. Alex Mans, Founder and CEO of FLYR, sat...
CarTrawler CEO: Why B2B and customisation win
Powering around 70 airlines and 200 travel brands, CarTrawler is one of the world's leading B2B mobility solutions providers. Boasting partners from all four corners of the world, including American Airlines, Jet2, and Qantas, CarTrawler's mission is to get airlines...
Flight booking is coming to Google’s AI Mode
Google is working on adding hotel and flight booking to its AI Mode. Through agentic search, the company expects that users will be able plan and book trips without visiting any web pages. In a blog post, Google said: We’re working with industry partners to build an...
The future of revenue management in the world of Offers and Orders
By Matthias Viehmann, Travel in Motion AG The airline industry is undergoing one of its most significant transformations in decades. The shift toward Modern Airline Retailing (MAR) is no longer a distant vision—it’s happening now. For years, the transition to Offers...
Ethiopian Airlines begins Offer-Order transformation
Ethiopian Airlines and Sabre Corporation have announced a new partnership to accelerate the airline's adoption of Offer-Order. Through SabreMosaic Airline Retailing, Africa's largest carrier will pivot to dynamic pricing, personalised offers, and modern distribution....
Viasat integrates InterLnkd’s personalised inflight AirMall
InterLnkd's AirMall, a digital shopping experience platform, will be integrated with Viasat's Connected Partner Platform to provide airlines with further inflight retail opportunities. Viasat currently provides WiFi and connectivity services to over 60 airlines,...
Meili: Building trust in car rental to drive ancillary airline revenue
Successfully pivoting to a frictionless Offer and Order retail ecosystem is now considered essential for airlines to boost ancillary revenue and encourage brand loyalty. Alongside hotels and insurance, car rental has been key to airlines' ancillary offerings. Yet...
Wizz Air to trial new premium ‘Wizz Class’ ticket
Wizz Air executive Michael Delehant confirmed this week that the budget carrier will trial 'Wizz Class' on select routes in December. The ticket will give customers extra perks for a higher fare price. These include the ability to block the middle seat for extra...
Revolutionising travel insurance: Digital innovation reshapes the aviation and travel experience
The travel insurance industry is undergoing a significant shift, driven by the evolving needs of modern travellers. From flight delays and lost baggage to unpredictable weather and medical emergencies, disruptions have long been a challenge. However, advancements in...
How Allianz is using tech to transform travel insurance
As the popularity of travel rises, the global travel insurance market is forecast to double from 2025 to 2030 to a total market value of US$63.87 billion. But with a growing customer base comes changing expectations. At Aviation Festival Americas 2025, we sat down...
Bridging the future of modern airline retailing
The airline industry is at a pivotal crossroads. For decades, the sector has relied on filed fare structures to power distribution and retailing. However, with customer expectations evolving and new retailing models and technology enabling dynamic offer creation...
Transforming airline retail: AI-driven flexibility and precision for revenue growth
Read the full report here: Transforming Airline Retail: AI-Driven Flexibility and Precision for...
The strategic role of car rental in airline ancillary growth
Car rental has traditionally been treated as a secondary ancillary product for airlines. Yet in an environment where every percentage point of revenue matters, it offers untapped potential. Airlines that integrate car rental seamlessly and connect it to their loyalty...
Not guessing, knowing: How data is rewriting inflight retail
It’s 5:45am. A catering team is loading barsets onto the first flight of the day. Somewhere between the warehouse and the tarmac, a decision was made: how many breakfast wraps to load on board. But was that decision based on real data from recent flights… or just what...
