Singapore Airlines is tackling baggage hassle for its passengers

by | Jul 27, 2023 | Airlines, Airports, Digital Transformation

Singapore Airlines is tackling baggage hassle for its passengers


The world’s most awarded airline is renowned for its exceptional customer service and attentiveness to passenger needs. Striving to make the entire journey as comfortable as possible, Singapore Airlines is launching a new luggage collection service.

Announced earlier this week, the new service is the product of a partnership with AirPortr. Passengers flying from Heathrow Airport T2 can book a collection slot, complete an online check-in process, and let the airline do the rest. The service streamlines the airport experience, eliminating the need for last minute stress, lugging bags to the airport, or waiting in lengthy baggage drop queues.

To ensure the safety of bags, Airportr drivers are vetted and will scan passengers’ ID and boarding pass, luggage is security-sealed for delivery to the airport, and passengers have access to personalised bag tracking with a digital IATA bag tag receipt which is provided once luggage has been checked in.

The service will initially be available to customers living within the M25 perimeter starting at £28 for one bag. However, this area is expected to expand after the summer period.

The service has the ability to rethink the airport experience and Singapore Airlines is not the first airline to leverage this for its passengers. Read about Austrian Airlines’ partnership with Airportr here.


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