“Those types of capabilities where it impacts the passenger’s experience greatly provides a negative context to what used to be pretty glamorous air travel. The last thing anybody wants going on vacation or even a business trip is disruptions. So a lot of airports and airlines as well are investing heavily on how to prevent, or when a disruption does happen, how to recover quickly and with the least impact to the travellers.”
Noting how COVID accelerated the adoption of technology in airports, Bill Carleton, Director of Advanced Recognition Systems, NEC Corporation of America mapped out some of the ways that the industry has leveraged technology to improve the passenger experience post-pandemic. NEC Corporation of America is a leading technology integrator with a special focus on safety, security, and efficiency.
Exploring the potential that the World Aviation Festival has for driving progress in the digitisation of airports, Bill explained the event:
“Bring[s] together both the the executive levels, travel technology companies, and pretty much everyone in between who helps make things work both front house and back end house in the airports; to catalyse innovation by just having conversations and talking about what are the problems being faced in this region or that part of the world.”
Watch the full interview below.
For more on what to expect at the World Aviation Festival see:
- Retail: Emerging trends, innovation, and key themes with Ann Cederhall
- Empowering successful payments with Vueling Airlines
- Tech, collaboration, and evolution with the Director General at ACI World