airBaltic launch SkyNet portal for personalised inflight retail
AirBaltic have added inflight shopping to their SkyNet onboard WiFi portal. Powered by InterLnkd's AirMall, the system gives passengers the chance to browse more than 20,000 brands on their own devices while in the air. As the first European airline to adopt Starlink...
Fuelling the fleet: The strategic value of payments in revenue growth
By Warren Hayashi, President of Asia-Pacific, Adyen Airlines operate in one of the most competitive margin environments in the world. With rising fuel prices, fluctuating consumer demand, and pressure from intermediaries, protecting profitability has never been more...
Understanding customer behaviour in a digital travel world
The next digital transformation was a key topic at World Aviation Festival 2025. From seamless apps to AI agents and personalised interfaces, the aviation industry needs to adapt fast to keep pace with the expectations of young customers. Danielle Harvey, Vice President, Travel & Hospitality Strategy at Quantum Metric sat down with us to share more insight on the rate of change. The increasing preference for mobile booking and self-serve...
LATEST POSTS
When currency becomes connection: Unlocking the next phase of airline loyalty
For decades, airline loyalty programs followed a familiar pattern. Travellers earned points through flights or credit card spend. Eventually, they redeemed those points for a reward, often another flight. That model still works. But the role of points is starting to...
What to expect at Aviation Festival Asia 2026
Bringing together more than 1,500 attendees, 150 speakers, and 150 exhibitors, Aviation Festival Asia (AFA) is returning to Suntec Singapore on 25 and 26 March 2026. Promising to be the most dynamic and insightful edition of the event yet, top themes under discussion...
Navigating AI models for language, markets and the world
The aviation industry is affected by the crisis in the world. The current war with Iran is adding economic uncertainty, increasing geopolitical tensions, and impacting airlines in the region. Like the previous crisis, it is testing the resilience of the sector. Once...
Air travel demand to double by 2050, IATA say
The International Air Transport Association (IATA) have released their Long Term Demand Predictions (LTDP), forecasting that demand for air travel will double by 2050. IATA's higher growth model scenario would see the industry expand at a compound annual growth rate...
APAC airlines lead other regions on inflight WiFi installation
A new report from Moment finds that airlines in the Asia-Pacific (APAC) region have a greater uptake on inflight WiFi over other regions. Surveying 30 regional carriers, the Inflight Connectivity Report found that 95% of APAC's airlines had fully or partially equipped...
Riyadh Air’s inaugural flight network revealed
Aeroroutes have found what is believed to be Riyadh Air's debut flight network. Covering 15 destinations, the list has been drawn from a report published by Airport Coordination Limited (ACL), a slot finder operating at several major airports worldwide. According to...
LATEST
Jet fuel prices surge as Middle East conflict continues
Jet fuel prices have topped US$200 a barrel as the fallout from the US-Israel attack on Iran continues to destabilise Middle Eastern oil production. IATA's Jet Fuel Price Monitor found that the average price had more than doubled, with costs surging by 58.4% on 6...
SITA integrate Google Find Hub with WorldTracer baggage system
SITA have integrated Google's Find Hub with its WorldTracer baggage system, allowing passengers to share luggage location information with airlines through their personal devices. Bag finding is usually conducted through airport bag scans and airline data exchanges....
Focusing on the customer: Louisville Airport’s $1bn development
Louisville Muhammed Ali International Airport (SDF) has experienced its busiest years on record, with both the cargo and commercial operations taking off at pace. US$1 billion of investment is being funnelled into the site through the SDF Next programme to modernise...
Equilibrion and Rolls Royce to develop nuclear-powered SAF production
This post is taken from our sister publication, Aerospace Tech Review. Equilibrion and Rolls Royce have signed a memorandum of understanding (MoU) to develop British sustainable aviation fuel (SAF) production through nuclear power. The Rolls Royce small modular...
LOT Polish Airlines add paid inflight WiFi through Viasat
LOT Polish Airlines have begun rolling out inflight WiFi powered by Viasat Amara. The service is offered to long-haul economy passengers on two tiers: Chat (US$7), which allows users to send and receive messages, and Streaming (US$29) to access higher-bandwidth...
Southwest Airlines iron out issues with assigned seating policy
Southwest Airlines are refining their assigned seating arrangements following complaints from customers. The carrier ditched its historic open seating policy earlier this year, saying the change reflected changing customer preferences. However, in the first months...
INTERVIEWS
Understanding customer behaviour in a digital travel world
The next digital transformation was a key topic at World Aviation Festival 2025. From seamless apps to AI agents and personalised interfaces, the aviation industry needs to adapt fast to keep pace with the expectations of young customers. Danielle Harvey, Vice...
Using eSIMs to connect airlines and customers worldwide
As Global eSIM Partner for World Aviation Festival and Aviation Festival Asia, Airalo play a critical role in connecting airlines with their customers around the world. And with Apple and Android releasing more devices that are eSIM-enabled, the opportunity for...
Focusing on the customer: Louisville Airport’s $1bn development
Louisville Muhammed Ali International Airport (SDF) has experienced its busiest years on record, with both the cargo and commercial operations taking off at pace. US$1 billion of investment is being funnelled into the site through the SDF Next programme to modernise...
“There’s nothing like the human touch”: Vancouver Airport’s approach to tech
Vancouver International Airport (YVR) has won Skytrax's North American Airport of the Year award 14 years in a row. But what lies behind the airport's staggering success in customer service? Gerri Sinclair, VP, Commercial Data, and C-3PO, describes herself as a...
Driving next-generation innovation at Miami International Airport
A US$9 billion development plan is transforming Miami International Airport (MIA). And at the heart of this transformation sits Maurice Jenkins, the airport's Chief Innovation Officer, implementing the technology that will take MIA to a forecasted 77 million...
How to deploy real-time data for specialised AI integration
As the AI revolution continues, airlines can struggle to develop specific use cases rather than relying on generic models. Jake Bengtson, VP of AI Solutions at Striim, believes that rectifying memory issues is key to upgrading AI applications and achieving more...
AIRLINES
Understanding customer behaviour in a digital travel world
The next digital transformation was a key topic at World Aviation Festival 2025. From seamless apps to AI agents and personalised interfaces, the aviation industry needs to adapt fast to keep pace with the expectations of young customers. Danielle Harvey, Vice...
airBaltic launch SkyNet portal for personalised inflight retail
AirBaltic have added inflight shopping to their SkyNet onboard WiFi portal. Powered by InterLnkd's AirMall, the system gives passengers the chance to browse more than 20,000 brands on their own devices while in the air. As the first European airline to adopt Starlink...
Fuelling the fleet: The strategic value of payments in revenue growth
By Warren Hayashi, President of Asia-Pacific, Adyen Airlines operate in one of the most competitive margin environments in the world. With rising fuel prices, fluctuating consumer demand, and pressure from intermediaries, protecting profitability has never been more...
When currency becomes connection: Unlocking the next phase of airline loyalty
For decades, airline loyalty programs followed a familiar pattern. Travellers earned points through flights or credit card spend. Eventually, they redeemed those points for a reward, often another flight. That model still works. But the role of points is starting to...
When currency becomes connection: Unlocking the next phase of airline loyalty
For decades, airline loyalty programs followed a familiar pattern. Travellers earned points through flights or credit card spend. Eventually, they redeemed those points for a reward, often another flight. That model still works. But the role of points is starting to...
AIRPORTS
What to expect at Aviation Festival Asia 2026
Bringing together more than 1,500 attendees, 150 speakers, and 150 exhibitors, Aviation Festival Asia (AFA) is returning to Suntec Singapore on 25 and 26 March 2026. Promising to be the most dynamic and insightful edition of the event yet, top themes under discussion...
Air travel demand to double by 2050, IATA say
The International Air Transport Association (IATA) have released their Long Term Demand Predictions (LTDP), forecasting that demand for air travel will double by 2050. IATA's higher growth model scenario would see the industry expand at a compound annual growth rate...
SITA integrate Google Find Hub with WorldTracer baggage system
SITA have integrated Google's Find Hub with its WorldTracer baggage system, allowing passengers to share luggage location information with airlines through their personal devices. Bag finding is usually conducted through airport bag scans and airline data exchanges....
Focusing on the customer: Louisville Airport’s $1bn development
Louisville Muhammed Ali International Airport (SDF) has experienced its busiest years on record, with both the cargo and commercial operations taking off at pace. US$1 billion of investment is being funnelled into the site through the SDF Next programme to modernise...
Equilibrion and Rolls Royce to develop nuclear-powered SAF production
This post is taken from our sister publication, Aerospace Tech Review. Equilibrion and Rolls Royce have signed a memorandum of understanding (MoU) to develop British sustainable aviation fuel (SAF) production through nuclear power. The Rolls Royce small modular...
DIGITAL TRANSFORMATION
Understanding customer behaviour in a digital travel world
The next digital transformation was a key topic at World Aviation Festival 2025. From seamless apps to AI agents and personalised interfaces, the aviation industry needs to adapt fast to keep pace with the expectations of young customers. Danielle Harvey, Vice...
SITA integrate Google Find Hub with WorldTracer baggage system
SITA have integrated Google's Find Hub with its WorldTracer baggage system, allowing passengers to share luggage location information with airlines through their personal devices. Bag finding is usually conducted through airport bag scans and airline data exchanges....
VOTE for your winners in the Aviation Festival Asia Awards 2026!
Aviation Festival Asia 2026 is fast approaching, and so are the inaugural AFA Awards. Taking place on Day 1 of the event (25th March), the Awards have been designed to highlight excellence across the APAC industry, from cutting-edge digital solutions to meaningful...
Julio Rodriguez: How I set the commercial strategy at IAG
International Airlines Group (IAG) brings together some of the biggest names in the aviation world. Through national carriers Aer Lingus, British Airways, and Iberia, to the low-cost carriers LEVEL and Vueling, IAG takes customers to more than 250 destinations on a...
Korean Air introduces Gen AI chatbot for customer support
Korean Air have debuted a new generative AI chatbot designed to answer passenger queries. Built on the airline's extensive datasets, the model uses natural language processing (AI) to provide personalised customer support. Travellers can ask the chatbot to check their...
PAYMENTS
Fuelling the fleet: The strategic value of payments in revenue growth
By Warren Hayashi, President of Asia-Pacific, Adyen Airlines operate in one of the most competitive margin environments in the world. With rising fuel prices, fluctuating consumer demand, and pressure from intermediaries, protecting profitability has never been more...
Jazeera Airways launches ‘fly now, pay later’ booking
Kuwait's Jazeera Airways will launch a 'fly now, pay later' payment option. Customers can split the cost of their flight over two to four payments thanks to a partnership with local FinTech platform Deema. The first buy now, pay later (BNPL) platform to be licensed...
Riyadh Air partner with Mastercard for innovative payments
New Saudi Arabian airline Riyadh Air have announced a new partnership with Mastercard for cutting-edge collaboration on payments. Through the agreement, Riyadh Air will become the first airline to launch an airline-branded virtual card programme for travel trade...
Building a seamless retail and payments experience
The Offer-Order transition is well underway, but are airlines missing out on opportunities that could inhibit growth? In the journey away from legacy systems, Datalex CEO Jonathan Rockett believes payments are becoming an overlooked point of friction. Airlines are...
How airlines can use payments to make revenue gains in APAC
The payments ecosystem in Asia-Pacific is a coexistence of extremes. In some areas payments systems are among the most advanced in the world, facilitated by super apps, biometrics, and QR codes. On the other hand, a significant proportion of the population remains...
RETAILING
Julio Rodriguez: How I set the commercial strategy at IAG
International Airlines Group (IAG) brings together some of the biggest names in the aviation world. Through national carriers Aer Lingus, British Airways, and Iberia, to the low-cost carriers LEVEL and Vueling, IAG takes customers to more than 250 destinations on a...
Azul Brazilian Airlines launch Interrail-style Air Pass
Azul Brazilian Airlines have launched an Interrail-style Air Pass offering passengers multiple trips in one flat fare. Supported by Travel Brasil, customers can choose between two Passes, one costing €400 for four trips in 14 days, while the pricier €500 version...
Advertising authority warns easyJet over ‘misleading’ bag fee claims
British low-cost carrier (LCC) easyJet has been told to stop saying passengers can add carry-on baggage to their ticket for as little as £5.99. The UK Advertising Standards Authority (ASA) warned that claims passengers could add carry-on bags 'from £5.99' were...
Southwest Airlines end open seating policy after 50 years
27 January marks a new era for Southwest Airlines, as the carrier ends the open seating policy that's been in place since its debut 50 years ago. Instead, customers will now choose from four new fare bundles, which span upgrades on baggage, seating, and inflight WiFI....
Lao Airlines take step towards Offer-Order with Sabre
Lao Airlines have signed a new 10-year partnership with Sabre for advanced retailing capabilities. The SabreSonic Passenger Service System (PSS) will serve as the foundation for the airline's digital journey towards a full Offer-Order ecosystem. Viengxay Singkham,...
TRAVEL TECH
airBaltic launch SkyNet portal for personalised inflight retail
AirBaltic have added inflight shopping to their SkyNet onboard WiFi portal. Powered by InterLnkd's AirMall, the system gives passengers the chance to browse more than 20,000 brands on their own devices while in the air. As the first European airline to adopt Starlink...
APAC airlines lead other regions on inflight WiFi installation
A new report from Moment finds that airlines in the Asia-Pacific (APAC) region have a greater uptake on inflight WiFi over other regions. Surveying 30 regional carriers, the Inflight Connectivity Report found that 95% of APAC's airlines had fully or partially equipped...
Using eSIMs to connect airlines and customers worldwide
As Global eSIM Partner for World Aviation Festival and Aviation Festival Asia, Airalo play a critical role in connecting airlines with their customers around the world. And with Apple and Android releasing more devices that are eSIM-enabled, the opportunity for...
Focusing on the customer: Louisville Airport’s $1bn development
Louisville Muhammed Ali International Airport (SDF) has experienced its busiest years on record, with both the cargo and commercial operations taking off at pace. US$1 billion of investment is being funnelled into the site through the SDF Next programme to modernise...
LOT Polish Airlines add paid inflight WiFi through Viasat
LOT Polish Airlines have begun rolling out inflight WiFi powered by Viasat Amara. The service is offered to long-haul economy passengers on two tiers: Chat (US$7), which allows users to send and receive messages, and Streaming (US$29) to access higher-bandwidth...
