Alaska Airlines improves onboard efficiency through real-time data sync

by | Jan 10, 2023 | Airlines, Digital Transformation, Travel Tech

Alaska Airlines improves onboard efficiency through real-time data sync


Today, 10 January Ditto announced its Intelligent Edge Platform is powering a new task management and peer-to-peer connectivity enterprise app for Alaska Airlines flight attendants.

Alaska Airlines is the first US airline to adopt Ditto. Providing software infrastructure enabling apps to synchronize data in real-time without internet connectivity, Ditto facilitates the efficient performance of internal processes. The infrastructure will power the airline’s crew-to-crew collaboration app, benefitting them with real-time, peer-to-peer communication.

Adam Fish, Ditto Co-Founder and CEO said:

“Ditto is excited about the opportunity to help Alaska Airlines digitize its crew members. Our Intelligent Edge Platform enables Alaska Airlines’ enterprise app to truly work at the edge which is where crew do their jobs […] Without the digitization of key processes, airlines miss out on crucial data and analytics as well as communications capabilities that are important for greater operational efficiencies and more highly optimized customer experiences.”

Access to real-time data and passenger preferences enhances the service that crew can provide passengers.

Alaska Airlines VP of Information Technology, Vikram Baskaran said:

“Our approach to developing frontline tools prioritizes close partnership with our Flight Attendants during each step of development. Ditto has been a great partner in ensuring our tools are seamless for our Flight Attendants. With their help, we have been able to support our workgroup by providing visibility of one another’s inflight mobile device to see when an order has been delivered in real-time.”