Rethinking passenger IROPS solutions as customer expectations increase

by | Nov 1, 2023 | Airlines, Digital Transformation, News, Travel Tech

In partnership with World Aviation Festival in Lisbon, sponsors Plan3 conducted a roundtable discussion focused on airline passenger IROPS. From legacy to low cost carriers, 18 airlines signed up to discuss the current landscape of disruption management in the context of a post-pandemic industry in recovery.

As a follow-up piece for our friends in aviation, here is a snapshot of airline passenger disruption management that includes industry metrics, airline feedback from the roundtable, and insights from Plan3 – a leading passenger disruption management solution.

Topics covered in this report include:


Airline Passenger Expectations in 2023

  • How the pandemic influenced consumer
  • How new consumer behaviour has exposed a trend in airline
  • Stats around generational


How Effective are Current Passenger IROP Solutions?

  • What does a typical passenger IROPS experience look like?
  • Metrics that reveal the efficacy of current IROPS
  • The common barriers to smooth disruption


The Challenge of Solving Passenger IROPS Through Automation

  • At what point does disruption change the value of the trip for the
  • Barriers to scaling
  • How to increase self-service through

You can download the full report here.


Article by Plan3