Airport technology priorities in a time of pandemic

by | Sep 1, 2021 | Airports, News

Although the airport industry has already made significant progress in its recovery from the COVID-19 pandemic, the next few months will be crucial in the ongoing battle against this unprecedented crisis.

Continued travel restrictions, partial lockdowns, and ongoing quarantine measures across the world continue to hinder international travel, but vaccine rollouts are picking up pace and allowing a more promising outlook for recovery and a wider operational restart. Airports continue to focus on the health and welfare of their passengers and staff, cost reductions in line with decreased traffic levels, and planning. These strategies are designed to make airports as safe as possible in order to regain passenger confidence as well as remain agile in uncertain times.


Airport technology priorities in a time of pandemic

Airports have grasped the opportunity to reconsider their normal business and operational processes and are looking at different solutions, including the deployment of innovative technologies and adjustments to space and infrastructure, to support the global effort in overcoming COVID-19.

At the same time, airports need to look for solutions that enable them to become more efficient, reduce costs, deal with an evolving workforce including the loss of experienced staff, and find new revenues all while ensuring cybersecurity, safety and aviation security levels are sustained.

As a part of the recovery efforts, airports are examining how information technology, automation and digital transformation can play an important role in ensuring that efficiency, safety, and customer experience are all addressed. Results from the 2020 Airport IT Trends Survey confirmed a commitment to investments in these areas as well as new technologies to enhance operations and business results.


Airport CIO’s have been discussing where they are focusing their efforts and budgets to come out of the pandemic stronger and more agile. The key priorities noted include:

  1. Connecting passengers everywhere with accurate and timely travel health information: This is critical in order to keep passengers up to date with the latest restrictions at destinations, requirements to enter such as negative tests or proof of vaccination. These requirements are ever changing, and this information needs to be easily identifiable to passengers in order to provide reassurance to passengers that travel is safe and as seamless as possible.
  2. Cyber Security: Cyber-attacks are on the rise in 2020 despite being in a pandemic with significantly reduced traffic levels. Cyber continues to be a threat to airport disruption and airports will need to consider adequate protection and resources are in place to combat evolving cyber threats.
  3. Business performance optimization by developing data hubs as a vital airport asset: Airport operational processes are often interconnected and very complex with limited integrationThe need to create an airport ecosystem wide data strategy is paramount to breakdown silos and increase collaboration across multiple stakeholders. Using Artificial Intelligence, digital twins and predictive analytics allows for holistic views of airport operations.
  4. Accelerate investment in seamless and touchless travel: COVID-19 has sped up airports across the world and their vision of seamless passenger flow. Biometric technology, crowd monitoring, AI for bag tracking and voice control as-well as other innovations are all being rolled out globally to ensure a contactless journey.

Percentage of airports with planned touchless self-service initiatives by area, by 2023

2020 Airport IT Trends Survey sponsored by ACI World and SITA


  1. Increase intelligent automation to optimize productivity, cost, and efficiency: Implementing automation within business processes can reduce cost and personnel deployment savings by reducing expensive manual processing times. Innovative solutions to use automation within terminal operations can include UV-C solutions and trat return systems within security.

  1. Develop and implement digital strategies to increase non-aeronautical revenue: Airports should evaluate a digital business plan reminiscent of the new era focusing on digital transformation of touchless payment, virtual shopping / ordering services to increase revenue and ensure contactless travel.

  2. Upgrade enabling technology and capabilities to service the growing needs of the business:Airports need to revisit, plan and upgrade their enabling technology outlook. This should start by first building a strong data foundation, implementing common use solutions and have the mindset of a technology company.


  1. Consolidate technology to improve cost and agility of transformation: Airports should undertake a work programme that evaluates potential solutions for consolidation. This should include a business case development, a cost-benefit analysis that evaluates capital expenditure versus any short-, medium- or long-term operational expenditure savings (OPEX).


  1. Leverage agile methods to deliver quick win solutions: Airports should consider a move towards an agile way of development and get involved with industry‑level initiatives to address the crisis.


  1. Leverage data analytics to gain a more comprehensive understanding of airport operations: Airports should develop work programmes that will increase knowledge, skills, and resources available to support robust integrated data programmes and overall operational management.


Continued industry transformation

Technology will remain critical to recovery and future development of the aviation industry and, as a whole, the industry is going through a complete transformation as it emerges from the pandemic.

Part of this transformation is the rapid move to digitisation through the implementation and growth of technologies that will help to provide a more efficient, cost effective and resilient aviation system.

The technologies and solutions discussed have been in part accelerated by the pandemic but are also part of the long-term transformation underway within the industry.


Written by Billy Shallow.

Billy Shallow is Director of Innovation and Technology at Airports Council International (ACI) based in Montreal, Canada.

In his role, Billy leads ACI World’s Innovation and Technology teams encompassing the World Airport IT Standing Committee as-well as the Smart security programme focused on improving security, operational efficiency and the passenger experience across the world’s airports.

Before ACI, Billy worked at London City Airport for five years designing and implementing their security transformation programme. Billy then went on to lead consulting projects for 18 months working at King Abdulaziz International Airport Jeddah, Brussels Airport, Birmingham Airport and Belfast City on security and optimization programmes.

A British national, with a passion for operational improvement, Billy is a lean six sigma black belt. He sits on ICAO’s working group on innovation, as-well as a number of industry groups. He holds a University of London Bachelor’s degree in Management and Organizational Analysis.