Inside Changi’s recently opened T2

by | Nov 8, 2023 | Airports, Digital Transformation, News, Retailing, Travel Tech

After three and a half years of engineering and expansion works, Singapore’s Changi Airport has fully reopened Terminal 2 (T2). Adding an extra five million passengers per annum (mppa) to the airport’s capacity, the terminal opened ahead of schedule ready to embrace the full global travel recovery of 2024.

Mr Tan Lye Teck, CAG’s Programme Director for the Terminal 2 Expansion Project, said,

“Changi Airport has always been pushing the boundaries of airport service and innovation, while staying ahead of the latest trends in digital as well as retail and dining offerings. With T2, we sought to enhance the passenger experience, bringing together a modern terminal inspired by nature, with immersive digital experiences, innovative technology, as well as transformative retail and dining concepts that create a sense of place. 



Image credit: Changi Airport Group



Image credit: Changi Airport Group


In addition to the breath-taking scenery of the new terminal, Changi is doubling down on technology to enhance the customer experience:

  • The number of automated check-in kiosks and bag drop machines have almost double.
  • Immigration halls have been expanded to support additional automated immigration lanes allowing more passengers to be served at any time.
  • A new early baggage storage system has also been installed that is fully automated with the capacity to handle up to 2,400 bags.
  • T2 will be the first terminal in Changi to have automated Special Assistance Lanes for persons with disabilities and young children at both arrival and departure immigration.
  • Passengers can even get a drink served to them by their first-in-airport robot bartender Toni.

In keeping with its reputation to excellence and awe-inspiring landscapes, Changi’s T2 blends state-of-the-art facilities and cutting-edge technology with nature-inspired beauty. Will you be visiting T2 soon?


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