Paul Griffiths, CEO, Dubai Airports sat with Ben Thompson to discuss the strategies that enabled DXB to bounce back from the pandemic and unpack how the airport will leverage technology to keep delivering on evolving expectations.

Throughout the interview, Paul’s responses continually reinforced the message that airports are in the hospitality industry. Working to fulfil passengers’ key desires: speed and convenience, DXB has been eradicating additional products and deploying technology that will continue to “delight people.” This includes the future aim of bringing the immigration and check-in process into a single transaction, looking to minimise the number of touchpoints with passengers.

To hear Paul speak on the various collaborations that are required to translate these goals into reality, a blueprint of DWC, and pandemic recovery, watch the full interview below.

 

 

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