Using technology to bridge the manpower gap with Fred Lam, CEO, Airport Authority Hong Kong

by | Oct 26, 2023 | Airports, Digital Transformation, News, Travel Tech

The initial section of this five-minute interview featuring Fred Lam, CEO, Airport Authority Hong Kong explores the CEO’s short and long term strategies addressing the pressing manpower shortage. The second part looks at the airport’s commitment to adopting innovative technologies and debating the concept of “future proof” tech.

Breaking down the airport’s response to the “tremendous shortage of manpower,” Mr Lam outlined some of the key short and long term approaches. One of the long-term strategies was listed as a ten-year technology roadmap leveraging AI, robotics, and automation to “reduce dependence on manual labour.” The right technology can considerably alleviate the pressures of manpower shortages, improving efficiency and bridging the smooth running of operations.

In tandem with this, the airport are stepping up their training programme aiming to recruit more people through the Hong Kong International Aviation Academy (HKIAA), the first civil aviation academy in Hong Kong. Although Mr Lam acknowledges that the results will not be immediate as the deployment of advanced technologies and the training of a workforce take time to come into effect, the forward thinking approach will set the airport in good stead for the future.

The rest of the interview explored the merits of future proof innovation and technologies Mr Lam thinks will maintain relevance long into the future.



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