Unlocking flexible bookings with Air Canada’s new partnership

by | Aug 17, 2023 | Airlines, News, Retailing, Travel Tech

Unlocking flexible bookings with Air Canada’s new partnership


In the wake of the pandemic travellers value flexibility and Air Canada’s new partnership is giving them just that.

Yesterday it was announced the airline is partnering with Hopper to enhance freedom for bookings made on the airline’s website. “Cancel for Any Reason” allows travellers to cancel their eligible flight up to 24 hours before scheduled departure and still receive an immediate refund. This makes Air Canada the first airline to sell Hopper’s “Cancel for Any Reason” product on its own website.

Mark Galardo, Executive Vice President, Revenue and Network Planning for Air Canada explained the new option will “giv[e] customers added flexibility and peace of mind when booking.”

Available in two different coverage levels, a refund of 80 or 100 per cent of the original eligible non-refundable booking is issued. This can be used across Standard, Flex, Premium, Economy Lowest, and Business Class Lowest fares.

The press released outline the simple guidelines around this benefit:

When customers select an eligible fare on aircanada.com, they will be automatically offered the option to choose a Cancel for Any Reason plan for eligible fare types. Should they later need to cancel the trip, they can do so on the My Bookings page of the Air Canada website and receive their refund subject to applicable terms and conditions. The Cancel for Any Reason feature is offered in addition to the standard Air Canada Refund and Cancellation Policy.

Would this new feature make the difference between booking today and booking last minute for you?

At the World Aviation Festival, Ben Walters, Head of Hopper Cloud will be discussing the rise of travel fintech and unlocking new customers spend in the airline industry. Book your ticket now to hear what he has to say.


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