Paris airports adopt 37 second bag drop technology from an Amadeus company

by | Nov 23, 2022 | Airports, Digital Transformation, News, Travel Tech

Paris airports adopt 37 second bag drop technology from an Amadeus company


On 17 November, it was announced that over 100 state-of-the-art self-service bag drop units were to be delivered to Paris Aéroport at Paris-Charles de Gaulle and Paris-Orly airports.


What is the technology?

The new Auto Bag Drop (ABD) machines from Amadeus company, ICM Airport Technics allow passengers to opt for time saving self-service bag drop at the airports.


How does this benefit the airports?

A range of self-service bag drop technology is being integrated into airports internationally. In the face of staff shortages and queues developing at bottlenecks in the airports, self-service is one way technology can improve efficiency in airports. On average, self-service bag drop with these machines takes 37 seconds. The technology can help optimise staff distribution across the airport, reduce queues, and allow for a more seamless journey.

Yannick Beunardeau, SVP Airport & Airline Operations, EMEA, Amadeus said:

“Airports and airlines have experienced significant operational challenges as they adapt to rapidly rising passenger numbers. At the airport, automation offers a proven route to reduce queues by allowing passengers to take control of their own experience. That’s why Groupe ADP is placing self-service at the heart of its passenger service strategy.”

360 ABD machines are already in operation across Paris Aéroport at Paris-Charles de Gaulle and Paris-Orly airports. This addition of over 100 more hints at the success of the technology.

Edward Arkwright, Deputy CEO Groupe ADP said:

“We are happy to work with Amadeus to increase the number of passengers checking-in their own bags at Paris-Charles de Gaulle and Paris-Orly airports. While they will always have the choice between this automated service or a traditional experience at the airline’s check-in counter, we are seeing an increasing number of passengers choosing to check-in their own luggage. Our goal is to help them save time.”


ICM ABD technology

ICM Airport Technics have a range of solutions for automating the bag drop process. The Series 1 Type 1 self-service bag drop is an entry level technology and integrates with the front of the existing check-in desk. This machine can switch from self-service to agent operated as required.

More advanced ABD technology is also produced by ICM Airport Technics. The Series 7 is a fully automatic bag drop solution incorporating high security and safety features including biometrics and ergonomics. This model is designed to be complete replacement of traditional check-in counters.

For more on self-service bag drop technology read ‘Efficient Technology at Terminal 4 Changi Airport.’


Article by Jess Brownlow