The Venture Lab advantage: How Alaska Air Is scaling innovation at startup speed
Airlines lose hundreds of millions of dollars to problems they see coming but can’t solve...
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Category: AI & Automation
The mindset airlines need to deploy AI successfully
As an industry, aviation is moving from experimenting with AI to full-scale deployments. In this...
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From operational to strategic: The customer service shift
The aviation industry has often viewed customer service through a transactional lens. But a shift...
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Resolution, not redirection: How intelligent agents are elevating passenger experience
A missed connection. A delayed flight. A passenger turns to you for help and expects resolution,...
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Check out the agenda for World Aviation Festival 2026!
The World Aviation Festival returns to Lisbon in 2026, and this year’s agenda sets the stage for...
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59% of customers prefer AI customer service — but only if it resolves their request
New research from agentic AI developers Ada finds that more than half of customers prefer using...
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Unlocking the full potential of dynamic airline retail
There are few airlines worldwide who aren’t trying to optimise revenues and engage customers...
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Japan Airlines trials humanoid robot ground workers
Japan Airlines will test the capabilities of humanoid robots in a new trial, the first of its kind...
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ANA Future Frontier Fund: Investing in startups to build resilience
Established in 2024, the All Nippon Airways (ANA) Future Frontier Fund is among the first airline...
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Virgin Atlantic is the first airline to debut app within ChatGPT
Virgin Atlantic has become the first airline to launch an app within ChatGPT, allowing users of...
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American Airlines add e-boarding gates to Dallas Fort Worth hub
American Airlines have announced the rollout of nearly 20 dormakaba Argus Air XS electronic...
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The winners of the Aviation Festival Asia Awards 2026
Aviation Festival Asia exists to celebrate innovation in the industry, and what better way to mark...
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Understanding customer behaviour in a digital travel world
The next digital transformation was a key topic at World Aviation Festival 2025. From seamless...
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Navigating AI models for language, markets and the world
The aviation industry is affected by the crisis in the world. The current war with Iran is adding...
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Aviation Festival Asia Startup Pitch Competition: Meet the finalists!
The aviation industry desperately needs new solutions and perspectives to tackle its technological...
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Airlines risk falling behind other industries in AI adoption, Accenture warn
New research from Accenture finds that the majority of airlines are falling behind on AI adoption....
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What airlines need to stand out in the digital-savvy APAC market
Data and digitisation is set to be a defining theme of Aviation Festival Asia 2026. Internet...
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Malaysia Airlines roll out AI customer support agent, ‘Mavis’
Malaysia Airlines have rolled out Mavis, their new AI-powered customer support agent, across their...
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Airline investment in startups hit five-year low in 2025
Research from Lufthansa Innovation Hub (LIH) finds that airline investment in startups has hit a...
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VOTE for your winners in the Aviation Festival Asia Awards 2026!
Aviation Festival Asia 2026 is fast approaching, and so are the inaugural AFA Awards. Taking place...
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