Airlines
Mind the gap: Where airline service actually breaks
By Gaurav Passi, Founder and CEO, Zingly Think about the last time a flight of yours really went wrong. Not a short delay, but a proper disruption: a cancellation, a missed connection, a bag that ended up in a different city. Now count how many times you had to...
AF-KLM announce five-point plan in final bid for TAP
Air France-KLM CEO Benjamin Smith has shared the group's five-point strategy as it submits a final bid for TAP Air Portugal. The Portuguese government are selling off a minority stake in the national carrier, with AF-KLM and Lufthansa Group the last remaining bidders....
For the first time, an airline is letting members choose how they earn points
Alaska Air Group have announced several exciting new initiatives across their Atmos Rewards loyalty programme. Launched in October 2025 following the merger between Alaska Airlines and Hawaiian Airlines, Atmos gives customers access to a wealth of rewards, as well as...
New American app feature reallocates seat based on preferences
American Airlines have launched an app feature that can monitor availability and move customers to their preferred seat automatically. Available to eligible AAdvantage members, passengers can list seat preferences (including aisle/window, and position in the aircraft)...
Aviation needs to work more collaboratively to manage disruption
One word to characterise the year in aviation operations so far? disruption. From ongoing conflict in Ukraine to the sudden outbreak of hostilities in the Middle East in March, airports and airlines have had to manage swathes of cancellations and delays, as well as...
United adds standby feature to app disruption management
United Airlines have enhanced its ConnectionSaver tool to give passengers more control when managing disruption. The AI-powered ConnectionSaver is designed to rebook passengers onto later flights if delays mean they miss their original connection. However, a fresh...
China’s ‘big three’ airlines report combined $1.22bn loss
China's three biggest airlines said they lost around ¥8.2 billion (US$1.2 billion) in the first half of 2026. Rising fuel prices had a significant impact on Air China, China Eastern Airlines, and China Southern Airlines. The carriers do not hedge much of their fuel,...
Premium revenue grows twice as fast as economy at Qantas
Despite fuel cost pressures, Qantas's full-year financial results showed strong demand for international travel and premium products. The Australian carrier's share price rose by 4% in the wake of the announcement, as Qantas reported US$1.48 billion in pre-tax profit...
United Airlines announce biggest-ever international expansion
United Airlines has launched its biggest-ever international expansion, adding 10 new cities. Starting in March 2027 and rolling out across the summer, United will be the only US airline serving eight of these routes. This network expansion targets desirable holiday...
BermudAir plots ambitious growth trajectory in the Caribbean
An isolated island group in the North Atlantic, Bermuda has a history of serving as a stopover point for passing ships and air voyages. But now, the archipelago is being put at the centre rather than the periphery of a transport network. Launched in 2023, BermudAir...
What’s new at World Aviation Festival 2026?
The World Aviation Festival is returning to Lisbon this year, but a host of additions to the agenda mean this year's event will be fresher than ever. Read on to find about some of the features brand-new for 2026! Airport-Airline Collaboration track Alongside our...
The strategy shaping United’s industry-leading IFE offering
United have invested significantly in their IFEC offering in recent years. From upgrading all aircraft for Starlink-powered WiFi, to partnerships with streaming giants, we got the lowdown from the airline's Director of Inflight Entertainment, Dominic Green. Our...
Every minute bleeds: The true cost of airline disruption and recovery
This article is written by our partners TCG Digital. Every minute of disruption burns cash. Every recovery decision decides how much you lose and how much revenue you keep. Weather. Tech failures. ATC restrictions. Crew shortages. Disruption happens. But the delay...
Fuel costs take their toll as AirAsia report $200 million loss
AirAsia are seeking up to US$1 billion in financing to cover a difficult Q2. Operating losses exceeded US$200 million from April to June 2026 as high fuel costs placed intense pressure on the low-cost carrier's long-haul expansion. Describing Q2 as a 'floor quarter',...
Inside JetBlue’s innovative, industry-leading loyalty programme
JetBlue's TrueBlue loyalty programme is among the best in the world. It came eighth in point.me's 2025 loyalty ranking, ahead of Emirates, Qatar Airways, and Singapore Airlines. And JetBlue are keen to keep innovating to ensure passengers get the most from their...
Ryanair sign five-year deal with Google Cloud for data and AI
Ryanair, Europe's largest airline, have signed a five-year deal with Google Cloud for enhanced data and AI capabilities. Under the deal, the carrier's 35,000 employees will receive access to Google Workspace and Google Cloud, including Gemini Enterprise. These tools...
airBaltic to cut fleet and restructure operations
airBaltic will reduce its fleet of A220s and recentre operations around Riga, as it seeks €225 million in interim financing. The carrier said increased costs and supply chain delays had impacted planned growth. airBaltic had been targeting an ambitious 100 aircraft by...
Contribute to our report on the future of IFEC!
World Aviation Festival are compiling an exciting report featuring insight from some of the industry's leading IFEC experts. But before it's published, we want to hear from you. Scroll down through the form below and let us know how use inflight entertainment and...
What will be the next innovation in ancillary retail?
Launched a decade ago to connect Paris to France's Overseas Territories, as well as the United States, French bee's long-haul low-cost model faces significant cost pressures. These have only intensified this year as the Middle East conflict drags on and fuel prices...
easyJet to go private, agree to Apollo takeover bid
easyJet have accepted a takeover bid worth £5.7 billion from US investment firm Apollo. Rival bidders Castlelake had made several attempts to purchase for the British low-cost carrier before Apollo joined the race in July. easyJet even accepted a £5.2 billion offer...
