Airlines
Royal Air Maroc to become first African airline to offer Starlink
Royal Air Maroc have announced they will install Starlink WiFi on 41 aircraft. This will make the carrier the first in Africa to offer the ultra-high-speed internet service. Powered by SpaceX's network of low-earth orbit (LEO) satellites, Starlink access onboard means...
British Airways retrofit to create world’s largest business class cabin
As part of a multi-million-pound retrofit, British Airways (BA) have revealed all-new interiors for its fleet of A380s. BA have 12 of the long-range planes, which are admired within the aviation community for their four engines and double-decked seating. Under the...
Mind the gap: Where airline service actually breaks
By Gaurav Passi, Founder and CEO, Zingly Think about the last time a flight of yours really went wrong. Not a short delay, but a proper disruption: a cancellation, a missed connection, a bag that ended up in a different city. Now count how many times you had to...
Unified OCC for airlines
The frustration mounts as an aircraft sits on the taxiway, delayed yet again. The mind races through the possibilities. Are we heading back to the gate for a maintenance issue? Is runway congestion causing a ripple effect across the airport? Will the crew exceed their...
How can airlines deliver superior CX during turbulent times?
2026 has proved to be a highly challenging year for the aviation industry. Geopolitical conflict has not only driven up fuel prices, but disturbed everyday operations to an extent not seen since the Covid-19 pandemic. However, customer experience consultant Jerry...
Aviation needs to work more collaboratively to manage disruption
One word to characterise the year in aviation operations so far? disruption. From ongoing conflict in Ukraine to the sudden outbreak of hostilities in the Middle East in March, airports and airlines have had to manage swathes of cancellations and delays, as well as...
The Future of AI in the OCC
A thunderstorm begins building over a major hub. Within minutes, dispatchers are evaluating route impacts. Crew schedulers are considering legality concerns. Maintenance controllers are assessing aircraft availability. Operations Control personnel are reviewing...
Visible value: AI has to earn its budget like everything else
By Oana Savu, Chief Growth Officer, Ink Innovation Airlines make thousands of decisions every day. Some are repetitive, while others depend on experience, context, and judgment. AI is starting to change how many of those decisions are supported and, in some cases, how...
Here’s what to expect at World Aviation Festival 2026
World Aviation Festival (WAF) returns to Lisbon, Portugal for 2026, bringing the aviation community together at a critical inflection point for the industry. Geopolitical conflict and high fuel prices have upended forecasts and frustrated growth. But there's never...
Qantas to launch next Project Sunrise route in 2028
Qantas's second Project Sunrise route will take off in 2028, the carrier confirmed. Qantas CEO Vanessa Hudson revealed the airline will fly non-stop to New York City from Sydney Kingsford Smith in two years' time. This will be the second route operated by the...
Aviation doesn’t need more AI strategy. It needs an operating model
Every airline has an AI strategy. Fewer have a clear answer for who runs the model once it's live, and the shift from models that advise to agents that act makes that question urgent. This piece is about that gap. Why the strategy isn't the problem Walk into most...
United add live American football games to IFE offering
United Airlines have added a new feature to their inflight entertainment (IFE) service: live American football games through DISH. Thanks to Starlink WiFi, DISH's OnStream platform is now accessible on seatback screens and through passengers' personal devices. United...
AirAsia say their future is secure despite jet fuel price pressures
AirAsia Group have asserted that their future is secure amid media reports of financial instability. The Malaysian carrier released a press release saying their approach is 'focused and prudent', and that they remain committed to long-term growth. According to...
Polluting airlines must pay if Heathrow expands, says climate committee
The Climate Change Committee warns that plans to add a third runway at London Heathrow airport can only go ahead if airlines pay for the removal of carbon dioxide from the atmosphere. The UK's biggest airport, and the second-busiest airport worldwide, Heathrow...
Etihad launch Etihad Escapes for one-stop hotel booking
Etihad Airways have announced a new platform to incorporate flights and hotel booking. Etihad Escapes will allow customers to plan their journey in one place, facilitating more seamless travel experiences. Available on Etihad.com from October, the Abu Dhabi airline...
Air France to open luxury lounge at JFK New Terminal One
Air France have unveiled 3D renders of the 29,000-square-foot lounge opening at the heart of New York's newest airport terminal. Planned as a hub for international airlines in NYC, New Terminal One is a US$9.5 billion renovation project designed to modernise the Big...
airBaltic file for Chapter 11 bankruptcy amid rising costs
Latvian carrier airBaltic have filed for Chapter 11 bankruptcy in New York City. The carrier said they chose Chapter 11 because their financial obligations are international in nature. A court-supervised restructuring will complete by June 2027. President and CEO Erno...
Meta’s new personalised AI agent Muse can book flights
Meta launched their new AI agent Muse this week, which has travel booking capabilities. The feature is powered through Duffel, a UK company that provides muse with live travel information through its AI. Alongside flights, accommodation booking within Muse is also set...
oneworld launch app partnership to help customers beat jet lag
Airline alliance oneworld have signed a deal with Timeshifter, a popular app for managing jet lag. Customers travelling on a oneworld Round The World ticket will now receive a complimentary subscription to Timeshifter for their entire itinerary. Jet lag results when a...
The airline passenger experience starts before the journey
Airlines are investing heavily in digital experiences – from mobile apps, personalisation, to loyalty programmes, biometrics and even self-service journeys. But those experiences are only as good as their ability to perform when demand peaks. The passenger journey...
